The incident has been resolved. Issues were located in particular abroad connections. Corrective actions have been identified to prevent a similar situation.
Posted Sep 23, 2022 - 15:35 EEST
Update
Investigations still ongoing. Issues are less frequent, but some calls' audio quality is affected.
Posted Sep 19, 2022 - 12:58 EEST
Update
Investigations with audio quality still ongoing today. Issues are now less frequent, but some calls might still face degraded audio quality.
Posted Sep 16, 2022 - 14:08 EEST
Update
Investigations still ongoing. Issues are now less frequent, but some calls might still face degraded audio quality.
Posted Sep 15, 2022 - 12:45 EEST
Investigating
Experiencing intermittent call quality issues. We are investigating the cause.
As a precaution, we will restart the data center firewall at 17.00 (EEST). This might hang up ongoing calls during the restart. This won't affect CRMs or any other services.